{"id":1120,"date":"2018-04-26T14:02:29","date_gmt":"2018-04-26T06:02:29","guid":{"rendered":"http:\/\/www.ahimhk.com\/?page_id=1120"},"modified":"2022-06-20T18:23:22","modified_gmt":"2022-06-20T10:23:22","slug":"loyalty-crm","status":"publish","type":"page","link":"https:\/\/www.ahimhk.com\/zh\/loyalty-crm\/","title":{"rendered":"Loyalty CRM"},"content":{"rendered":"
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Our Loyalty CRM helps you to setup your membership schemes, with different levels of rewards. Run your campaigns and promotion offers. Issue eCoupons and use of Mobile APP to manage eCoupon redeem at the store.<\/p>\n

Key Features<\/strong>
– Members
– Membership & Levels
– Rewards and Bonus Points
– Campaign and Promotion Offers
– eCoupon and Redeem
– Omni-Channel Sales integration
– Retail Analytics
– Member Web Portal
– Wechat Social Media 
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Member and Membership<\/strong><\/span><\/p>\n<\/span><\/h3>

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Member Profile<\/strong><\/p>\n

Member profiles including contact information, statistics, reward points balance, opt-in preferences. The member profile also includes all relevant activities and transactions of the member.<\/p>\n

Membership Levels<\/strong><\/p>\n

System allows multiple Membership schemes for each of your brands. In each membership scheme different levels are defined, each with their own upgrade \/ down grade rules. Upon each upgrade the member will enjoy enhanced point earning, and free gift items on upgrade.<\/p>\n

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Member Rewards<\/strong><\/span><\/p>\n<\/span><\/h3>

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Member rewards by Membership tier.<\/strong><\/p>\n

Earn points on purchase transactions. Different earning methods including:<\/p>\n

– setup by member tier
– points by channel, product category, sub-category
– $ spending = # bonus points<\/p>\n

Membership tier and levels<\/strong><\/p>\n

– spending requirements of each level
– additional bonus points and gift items on upgrade<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Promotion and Offers<\/strong><\/span><\/p>\n<\/span><\/h3>

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Plan your promotion campaigns. Christmas promotion, new store promotion, birthday promotions.<\/strong><\/p>\n

– promotion period
– target customers
– criteria of the offer (member, store, category, product)
– what offers to give (points, discount vouchers, gift items)<\/p>\n

Notification to members<\/strong><\/p>\n

– push eDM, SMS, Inbox messages to members
– link to member reward message inbox<\/p>\n

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Bonus Point and eCoupons<\/strong><\/span><\/p>\n<\/span><\/h3>

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Point Wallet<\/strong><\/p>\n

– total points on hand, points to gift
– redeem points for gift items
– redeem points as cash during payment at POS or eShop<\/p>\n

Coupons wallet<\/strong><\/p>\n

– your coupons include gift items and other vouchers
– Show and scan your QR code coupon at the outlet<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Store APP
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Our Store Mobile App is placed in each store, whether owned store or partner stores.<\/p>\n

Validate eCoupons<\/strong><\/p>\n

– scan the eCoupon presented
– realtime check validity
– verify member ID if requested<\/p>\n<\/div><\/div>

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Members Web Portal<\/strong><\/span><\/p>\n<\/span><\/h3>

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Member Website Portal is an important touchpoint to enable member self service. The Member Portal provides a touchpoint to relevant data for the member. The data is all stored in the CRM system.<\/p>\n

– inbox messages
– bonus point balance
– redeem points for gift items
– coupons on hand
– service request<\/p>\n<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Members Mobile APP
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Member Mobile APP provides a self service platform for members. It provides similar function to the Web Portal.<\/p>\n

– inbox messages
– bonus point balance
– redeem points for gift items
– coupons on hand
– service request<\/p>\n

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Wechat APP<\/strong><\/span><\/p>\n<\/span><\/h3>

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Wechat site<\/strong><\/p>\n

– news and notifications
– promotion and offers
– Wechat store<\/p>\n

Wechat member functions<\/strong><\/p>\n

– member profile
– points wallet
– coupons wallet<\/p>\n

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Omni Channel Integrations<\/strong><\/span><\/p>\n<\/span><\/h3>

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Integrate your sales channels to CRM for a central reward management.<\/p>\n

– store Point of Sales
– online store
– online public marketplace
– outlets and event sales<\/p>\n

Consolidate all channel sales into one central CRM.<\/p>\n

– link member ID of each channel to the central CRM member
– provide different reward points by each channel<\/p>\n

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Automated Program<\/strong><\/span><\/p>\n<\/span><\/h3>

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The Automated Program help you to manage you daily operation with automation. Based on conditions of your events, it takes action, updates records, and then sends out notifications.<\/p>\n

– event criteria
– action (create, update, issue coupon)
– notification (using template)<\/p>\n

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Benefits of Loyalty CRM<\/strong> <\/span><\/h3><\/div><\/header>\n\t\t
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<\/h3>Ready Membership Features<\/span><\/div>\n\t\t\t

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Ready Membership management features, but flexibility to further extend according to your needs<\/p>\n<\/p>\n\t\t<\/div><\/div>

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<\/h3>Omni Channel ready<\/span><\/div>\n\t\t\t

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Integration with different channels. Consolidate customer profiles, consolidate transactions from different sales platforms.<\/p>\n<\/p>\n\t\t<\/div><\/div>

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<\/h3>Powerful promotion engine<\/span><\/div>\n\t\t\t

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Powerful and flexible promotions according to your marketing needs. Bonus points, reward items and others`<\/p>\n<\/p>\n\t\t<\/div><\/div><\/div><\/div>\n\t\t\n\t\t\n\t<\/section>

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Summary<\/strong><\/span><\/div>\n

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Loyalty CRM is a ready solution developed for the retail industry. It is powered by SugarCRM platform. Enable your organization with the Loyalty CRM solution, while enjoying peace of mind of strong support from us!<\/p>\n

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